Experience More

Terms & Conditions

Experience More Ltd is a division of Buyagift Ltd who are agents for selected operators, whose products and services are represented within this web site and the web site www.buyagift.co.uk. Whilst we make every effort to ensure the descriptions and pictures contained within these web sites are a true reflection of the events or products, they do not form part of a contract. If on contacting the operator you feel that the activity taking place no longer accurately represents the activity purchased we will exchange the voucher or refund the purchase price. Once a specific date has been booked, you will automatically become bound by the terms and conditions that individual supplier may have. This does not affect your statutory rights.

 

Prices

Prices displayed are correct to the best of our knowledge and maintained on a daily basis. In the event of an order being placed against an accidental incorrect price, we will endeavor to inform the purchaser of the error within seven days of a booking being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price.

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Availability

Our experiences are subject to availability and run on selected dates throughout the year, in some cases they are also subject to weather conditions on the day. In order to avoid disappointment, we recommend that our customers book well in advance and DO NOT organize travel or accommodation until the booking has been confirmed by the operator.

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Booking

Please do not arrive at a venue expecting to redeem your gift voucher or participate in corporate events without first obtaining a booking confirmation letter or number from the operator. Experience More will not be held liable for your costs incurred if you do not follow the procedure set out in your information pack or by our corporate sales team.

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Event Duration

Details of event duration given on this web site are to be used as a guide only. The information on our web site is meant as an indication of what to expect at your session. Delays, curtailments and breakdowns are not within our control and therefore we cannot be held liable.

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Safety

The undertaking of these activities may involve some personal risk. With some events you may be required to sign a disclaimer on the day, please read these documents carefully. Some personal insurance policies may not cover some of our experiences. Please check with the supplier well in advance of your day. We can arrange personal accident insurance on your behalf for an additional cost if requested. Note that operators usually require compliance to a certain type of conduct from participants. Please listen and take note if they request you to do something - it is usually for your own safety.

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Validity

Each gift voucher is valid for a minimum of 10 months unless otherwise stated.

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Restrictions

Many of the activities offered have some type of restriction applied to them; these restrictions are not decided by us but by the individual operator. These restrictions could include age, health, physical and size restrictions. Please read all the information provided for each experience, it is your responsibility to ensure that you purchase an experience appropriate for the intended participants. We are not responsible for any unsuitable activities being purchased and these restrictions being breached. If you are unsure of the suitability of a particular event please email us on info@experiencemore.co.uk with your query and we will advise you accordingly.

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Complaints

The easiest way to resolve any problems that you may experience is to speak to the operator on the day. They will ensure that any issues are rectified. If you are still not satisfied please contact us immediately by email, please remember that the operator will have the opportunity to respond as well. Similarly, we would like to hear any positive feedback. Email us on admin@experiencemore.co.uk

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Cancellations

Once you book a specific date with an operator you are bound by their terms and conditions regarding cancellations. In the event that one of our operators needs to cancel the experience after you have booked a date, they should contact you. We strongly recommend however, that you contact the operator on the day before you depart for your experience. In the event of cancelation Experience More will not be held liable for the cost of lost insurance premiums, travel expenses or pre-booked accommodation costs.

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Operators & Liability

Although Experience More has sought to select highly experienced Suppliers of 'once in a lifetime' Experiences, Experience More shall not be responsible for the safety standards or the quality or delivery of the Experience, or any loss or damage suffered by you whilst participating in the Experience for which the Supplier shall be solely responsible.

By purchasing an Experience More experience voucher, you acknowledge that the Experiences are dependent on certain factors beyond the control of Experience More and agree that neither Experience More nor any associated Supplier shall be liable for the cancellation or postponement of any experience for reasons beyond its reasonable control including for weather-related reasons, mechanical failure, locations changes or otherwise.

We do not undertake any technical examination of equipment, facilities or services in order to minimise personal risk. If it occurs that mechanical machinery breaks down you should expect reasonable substitutions without notice.

The total liability of Experience More for any claim whatsoever in connection with the experience voucher or any EXPERIENCE shall be limited to the price paid for the EXPERIENCE VOUCHER.

We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the experience described and do not form any contract between you and Experience More.

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Spectators

Most operators will allow you to bring spectators to watch you participate in your selected experience. When booking your date please inform the staff that you wish to bring other people. Some operators may request a nominal payment for spectators. Spectators are required to comply with the operator's terms, conditions and expectations of conduct. Any spectators deemed under the influence or drugs or alcohol will not be permitted on site.

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Exchanges

Experience More vouchers are flexible and can be used for the whole range of experiences available. In order to achieve this, vouchers can be exchanged free of charge at the point of voucher activation. Gift vouchers can only be exchanged for alternative gift vouchers and not for Print and Go/Theme Park vouchers. As all tangible goods are supplied by third party operators it is not possible for us to exchange gift vouchers for any tangible products, such as wine cases, wine gift packs, hampers or flowers. If the substituted experience in r espect of which the voucher is being exchanged costs more than the original voucher you must pay a top up amount. If the replacement voucher/experience is lower in price we will issue an additional voucher for the difference. You can top up, or credit, your voucher online by visiting www.experiencemore.co.uk/exchange.

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Refunds

You have the right to return any goods or vouchers within 30 days of receipt for a full refund. Once you or your recipient has redeemed your voucher and booked an experience with an operator you are bound by their Terms and Conditions. Please make yourself aware of these at the time of booking. All refunds will be made to the person who purchased the voucher and the monies will be refunded directly to the credit card or client account. To request a refund please contact our Customer Services team at customerservices@experiencemore.co.uk quoting your full voucher reference number and reason for refund.

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Validity

If the customer or recipient is unable to utilise the voucher before the expiry date then, the customer should visit www.experiencemore.com/extensions where the facility to extend vouchers is offered for a standard admin fee of £20. If the activity in respect of which the voucher is to be redeemed has increased in price, the customer will also need to pay the difference in price. Vouchers purchased on Special Offer may not be extendable (in these instances this will have been clearly stated at the time of purchase). Once a voucher has been extended it can not be refunded. Experience More recommends that all vouchers are redeemed and experiences booked and taken before the expiry date on the voucher.

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